No Quibble Guarantee
Our no quibble money back guarantee:
If you are not completely satisfied with your order, and contact us by email within 7 days, we will be happy to make an exchange or a refund providing the items are then returned complete, in perfect condition and in their original packaging within the 7 days following your request.
We regret we are unable to refund the cost of returning the order to us unless there has been damaged in transit or a there is a fault in which case our standard terms and conditions will apply.
Personalised gifts cannot be returned or refunded unless faulty.
When you return an order we will check the returned item/s and will notify you of your refund via email within a 5 working days.
Any items returned because of a fault will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
We cannot accept responsibility for parcels lost in transit, so please either insure all returns for the full value of the contents, obtain a 'Proof of Postage Certificate' from your Post Office, or use registered post to ensure safe delivery back to us.
Your statutory rights are not affected.
For a copy of our full terms and conditions please click here.